Policies

The Practice will take reasonable steps to ensure that patients are aware of:

• the complaints procedure
• the role of the NHS England, and the right of patients to complain directly to the NHS England as an alternative to complaining to the practice
• the ability of the patient to escalate to the Ombudsman if they are not satisfied with the outcome
• their right to assistance with any complaint from independent advocacy services. The principal method of achieving this is the Complaints Patient Information Leaflet, the Practice Leaflet and information on the practice’s website.

Read more about our complaints process here.

Introduction

Mawbey Group Practice is committed to providing an inclusive and accessible environment for all our patients, including those with disabilities. We aim to ensure our services are accessible and to remove or minimise any barriers to access.

Location and Transport

Convenient Transport Links: The practice is easily accessible via public transport, with several bus stops within 150m (164 yards) of the venue. The nearest National Rail station is Vauxhall and the nearest London Underground station is Nine Elms.

Parking

On-Street Blue Badge Parking is available on Wilcox Road and Hartington Road

Entrance and Access

Automatic Doors: The main entrance features automatic doors.

All of the Practices rooms are on the ground floor.

Reception Access: There is level access from the entrance to the reception desk, which is designed with a low section suitable for wheelchair users. The touch screen at reception is also positioned at an accessible height.

Motorised Scooters: The practice welcomes motorised scooters in public areas, enhancing mobility for patients.

Accessible Toilet

Location and Features: Accessible toilets are located at the entrance of the venue, 3m  from the entrance, as well as in the back of the Practice. Both have level access and sufficient turning space for wheelchair users.

Well-Equipped: The toilet includes a dropdown rail, lever tap, mixer tap, emergency alarm, disposal facilities, and coat hook. Wall-mounted grab rails are available for additional support.

 Baby Change Facilities: Located inside the accessible toilet, the baby change table is positioned at a suitable height (80cm / 2ft 7in).

Additional Information

Staff Training: Our staff receive disability awareness and equality training to provide the best possible support to all patients.

Accessible Documents: Documents can be requested in Braille or large print, ensuring information is accessible to all.

Assistance Dogs: A bowl of water can be provided for assistance dogs.

BSL Service: we are happy to arrange interpreters to support patients who communicate in British Sign Language (BSL)

Home Visits: Available upon request, ensuring accessibility for patients who cannot visit the practice.

Feedback and Contact Information

We welcome your feedback on the accessibility of Mawbey Group Practice. If you encounter any accessibility barriers or have suggestions for improvement, please contact us:

Email: selicb.mawbeygp@nhs.net

Phone: 020 74115720

Address: Mawbey Group Practice, 39 Wilcox Close, London, SW8 2 UD 

This version of our disability access policy ensures clear and detailed information about the physical accessibility of Brixton Hill Group Practice, helping patients with disabilities plan their visit accordingly.’

Purpose

The purpose of this policy is to outline the commitment of Mawbey Group Practice to promote equality, diversity, and inclusion in all aspects of our services and workplace. We aim to create an environment where all patients, staff, and visitors feel respected, valued, and supported.

Scope

This policy applies to all staff, patients, and visitors of Mawbey Group Practice.

Policy Statement

Mawbey Group Practice is committed to providing equal opportunities and avoiding discrimination in all aspects of our work. We will take all reasonable steps to ensure that our practice is welcoming and accessible to everyone, regardless of age, disability, gender, marriage and civil partnership, pregnancy and maternity, race, religion or belief, sex, or sexual orientation.

Key Principles

Respect and Dignity

Treat all individuals with respect and dignity.

Ensure that everyone has the right to be heard and their views respected.

Equal Opportunities

Promote equal opportunities for all staff and patients.

Ensure that our recruitment, training, and promotion processes are fair and based solely on merit.

Diversity

Recognise and value the diverse backgrounds, perspectives, and experiences of all individuals.

Promote a culture of inclusivity where diversity is celebrated.

Accessibility

Ensure that our services are accessible to all patients, including those with disabilities.

Make reasonable adjustments to accommodate the needs of individuals.

Zero Tolerance of Discrimination

Take a zero-tolerance approach to discrimination, harassment, and bullying.

Address any complaints or concerns about discrimination promptly and effectively.

Training and Development

Provide training and development opportunities to staff on equality and diversity issues.

Encourage continuous learning and awareness to foster an inclusive environment.

Patient Care

Deliver high-quality care that meets the diverse needs of our patients.

Ensure that care is personalised and respectful of each patient’s individual needs and preferences.

Communication

Communicate this policy clearly to all staff, patients, and visitors.

Regularly review and update the policy to reflect best practices and legal requirements.

Implementation and Monitoring

The Practice Manager is responsible for implementing this policy and ensuring compliance.

Regular training sessions on equality and diversity will be provided to all staff.

We will monitor the effectiveness of this policy through feedback from patients and staff and make improvements where necessary.

Complaints and Concerns

Any staff member, patient, or visitor who believes they have been subject to discrimination or harassment should report their concerns to the operations manager.

All complaints will be taken seriously and handled confidentially and sensitively.

Appropriate action will be taken to address any issues identified.

Review of Policy

This policy will be reviewed annually to ensure it remains up-to-date and effective. Changes may be made as required to reflect new legislation or best practices in promoting equality and diversity.

Contact Information

For any questions or concerns regarding this policy, please contact the Practice Manager, Johanna Randall at selicb.mawbeygp@nhs.net.

GDPR is a regulation that came into force in May 2018. The GDPR, along with a new Data Protection Act, replace the previous data protection legislation including the UK Data Protection Act 1998.

All GP Practices are required to declare mean earnings (i.e. average pay) for GPs working to deliver NHS services to patients at each practice.

However, it should be noted that the prescribed method for calculating earnings is potentially misleading because it takes no account of how much time doctors spend working in the practice and should not be used to form any judgement about GP earnings, nor to make any comparisons with any other practice.

The average pay for GPs working in Mawbey Group Practice in the last financial year was £72,106 before tax & National Insurance. This is for 3 full time GPs & 2 part time GPs who worked in the practice for more than six months

This practice uses a shared record system called the London Care Record. The London Care Record is a secure view of your health and care information and lets health and care professionals involved in your care see important details about your health when and where they need them. Having a single, secure view of your information helps speed up communication between care professionals across London, improves the safety of care and can save lives.

London Care Record can only be lawfully looked at by staff who are directly involved in your care. Your information isn’t available to anyone who doesn’t need it to provide treatment, care and support to you. Your details are kept safe and won’t be made public, passed on to a third party who is not directly involved in your care, used for advertising or sold. For more information please read the London Care Record privacy notice for South East London here: SEL-ICS-Privacy-Notice-SEL-London-Care-Record-v1.0-updated.pdf (selondonics.org)

Opting out of the London Care Record

You have the right to object to your information being available through London Care Record. Although patients have the right to object and request restrictions on sharing their records, there may be instances where this request will not be upheld due to a clinical need as determined by the direct care giver. Please discuss this with your GP/ health and social care worker and you can find further information in this London Care Record leaflet.

For further information and advice about data protection or your right to object to sharing your data you can contact the team at Lewisham and Greenwich Trust who manage the London Care Record for South East London www.lewishamandgreenwich.nhs.uk/london-care-record  or you can call 020 3192 6011 and leave your name and number for someone to contact you.

If you have already requested to stop sharing on ConnectCare/Local Care Record in South East London, then you will not have to request this again for London Care Record.

• Summary Care Record Opt out form
• National Data Opt Out

The practice handles medical records in-line with laws on data protection and confidentiality. We share medical records with those who are involved in providing you with care and treatment. Please download our Privacy Policy documents below.

• How is information used
• How is your information used for medical research and measure quality of care
• Legal requirements on sharing your data
• National Screening programmes

Data Controller contact: selicb.mawbeygp@nhs.net

Data Protection Officer contact: Dr Jasper Mordhorst – 02074115720

The Summary Care Record (SCR) shares your data within the NHS for example if you are seen in A&E.

Additional information can be added to your SCR, this is particularly useful for patients with complex or long term conditions, or patients reaching end of life.

Detailed information about the Summary Care Record is available on the HSCIC website. Alternatively, you can contact this number for more information 0300 123 3020.

Complete our online form Summary Care Record Opt out form

Please complete this form and return to the practice or post it to us.

Introduction

At Mawbey Group Practice, we are committed to providing a safe and supportive environment for both our patients and staff. To ensure that everyone is treated with respect and dignity, we have implemented a Zero Tolerance Policy regarding aggressive, abusive, or violent behaviour. This policy applies to all patients, visitors, and staff members within our practice.

Our Commitment

We strive to offer the highest standard of care to all our patients. In return, we expect our patients and visitors to treat our staff with courtesy and respect. We believe that a safe and respectful environment is crucial for effective healthcare delivery.

Unacceptable Behaviour

The following behaviours will not be tolerated under any circumstances:

• Verbal Abuse
  This includes shouting, swearing, insulting, or using offensive language.
• Physical Abuse
  Any form of physical aggression or violence towards staff, patients, or visitors.
• Threats
  Any form of threatening behaviour, whether verbal or written, including threats of violence or harm.
• Harassment
  Any behaviour that creates an intimidating, hostile, or offensive environment, including discrimination or harassment based on race, gender, sexual orientation, disability, or any other protected characteristic.
• Damage to Property
  Deliberate damage to or theft of property belonging to the practice, staff, or other patients.

Consequences of Unacceptable Behaviour

We take a firm stance against any form of unacceptable behaviour. The following actions may be taken in response to violations of this policy:

• Immediate Removal
  Any individual exhibiting unacceptable behaviour may be asked to leave the premises immediately
• Reporting to Authorities
  Incidents involving physical violence or threats will be reported to the police. We will fully cooperate with any investigations.
• Termination of Services
  In severe cases, patients who engage in abusive or violent behaviour may be removed from our practice list. This decision will be made in accordance with NHS guidelines and only after careful consideration.
• Legal Action
  We reserve the right to take legal action to protect our staff and property.
• Reporting and Support
  If you experience or witness any form of unacceptable behaviour, please report it immediately to a member of our staff. We take all reports seriously and will investigate any complaints promptly and thoroughly.

Conclusion

At Mawbey Group Practice, the safety and well-being of our patients and staff are our top priorities. We thank you for your cooperation in maintaining a respectful and safe environment for everyone.

This policy is in line with NHS guidelines and will be reviewed regularly to ensure its effectiveness and relevance.