The Practice will take reasonable steps to ensure that patients are aware of:
- the complaints procedure
- the role of the NHS England, and the right of patients to complain directly to the NHS England as an alternative to complaining to the practice
- the ability of the patient to escalate to the Ombudsman if they are not satisfied with the outcome
- their right to assistance with any complaint from independent advocacy services. The principal method of achieving this is the Complaints Patient Information Leaflet, the Practice Leaflet and information on the practice’s website.
Read more about our complaints process here.