Appointments

To request an appointment please fill in our online consultation form:

Your appointment

However you choose to contact us, we may offer you a consultation:

• by phone
• face to face at the surgery
• on a video call
• by text or email

Appointments by phone, video call or by text or email can be more flexible and often means you get help sooner.

Routine appointments

We operate an online Triage system for all appointments with a doctor.

If we can help you without disrupting your day, we will. If it is something that needs a face-to-face assessment, we’ll arrange a time with you or offer you to choose an appointment by sending you a self-booking link.

To request a routine appointment:

Please fill in our online consultation form. This service is available Monday to Friday from 8am until we reach capacity. We will look at the information you give us and decide the most suitable doctor, nurse or health professional to help you.

You will normally get a response on the same day. Please note that non-urgent requests can take 48 hours to process. We will book you with your regular doctor if possible.

For urgent problems we will book you with the first available doctor.

If you have difficulty using online services, please ask our reception team who can help you.

Our reception desk is open Monday to Friday from 8am to 6.30pm

Urgent appointments

To request an urgent appointment for today or tomorrow (Monday to Friday):

• Use our online request service – Accurx

When you get in touch, we’ll ask what you need help with.

If your need is clinically urgent, we will contact you and assess your needs on the same day, by a telephone or face-to-face appointment. We will use the information you give us to choose the most suitable doctor, nurse or health professional to help you.

If you contact us in the afternoon, we may contact you on the following day.

Cancelling or changing an appointment

To cancel your appointment:

• reply CANCEL to your appointment reminder text message
• use your NHS account (through the NHS website or NHS App)
• phone us on 020 7411 5720, Monday to Friday from 8am to 6:30pm

If you need help when we are closed

If you need medical help now, use NHS 111 online or call 111.

NHS 111 online is for people aged 5 and over. Call 111 if you need help for a child under 5.

Call 999 in a medical or mental health emergency. This is when someone is seriously ill or injured and their life is at risk.

You can also visit a local pharmacist and ask for advice.

If you need help with your appointment

Please tell us:

• if there’s a specific doctor, nurse or other health professional you would prefer to respond
• if you would prefer to consult with the doctor or nurse by phone, face-to-face, by video call or by text or email
• if you need an interpreter
• if you have any other access or communication needs

Home visits

If you are housebound and need an appointment, we will do a home visit. We will phone you first to understand what you need.

To request a home visit, it’s helpful if you contact the practice as soon after 8am as possible. If you contact us late in the day we may not be able to respond to your request until the next working day.