If you believe that your condition may be serious or life threatening dial 999 for an ambulance.
Within surgery Hours
Our reception is open from 8:00 a.m. to 07:00 p.m. If you need urgent advice, please call us and we will arrange for a doctor to call you back. The doctor may ask you to come in if necessary, so please be prepared to come to the surgery.
We offer extended access services, this provides patient’s with evening and weekend appointments with a GP or other healthcare professional – either at Mawbey Group Practice or a nearby General Practice Hub.
If you have an urgent medical problem and need to see a doctor on the same day, please phone the surgery at 8 am or as early in the day as you can. We will try to see you on the same day. This may not be with your own doctor, and you may need to wait to be seen.
Outside surgery hours
NHS 111 service
NHS 111 is a new service that’s being introduced to make it easier for you to access local NHS healthcare services in England. You can call 111 when you need medical help fast but it’s not a 999 emergency. NHS 111 is a fast and easy way to get the right help, whatever the time.
NHS 111 is available 24 hours a day, 365 days a year. Calls are free from landlines and mobile phones.
When to use it
You should use the NHS 111 service if you urgently need medical help or advice but it’s not a life-threatening situation.
Call 111 if:
- you need medical help fast but it’s not a 999 emergency
- you think you need to go to A&E or need another NHS urgent care service
- you don’t know who to call or you don’t have a GP to call
- you need health information or reassurance about what to do next